Why does my Gradient furnace only lock out in cold weather?
Almost always the vent. Gradient's troubleshooting list includes a blocked chimney system, vent lengths and ...
Is the builder’s warranty the same as the furnace warranty?
No. Alberta new home warranty covers the building. The furnace warranty is the manufacturer's, it ...
What does NO FLOW mean on a Gradient water heater?
NO FLOW and LOW PRES both indicate low water heater fluid pressure. The system has ...
Does the Gradient warranty transfer when I sell my house?
No. The policy is written for the benefit of the first purchaser at retail, on ...
Can I reset a Gradient syncFURNACE myself?
Some codes clear on their own after an hour. ALM 1, ALM 5 and ALM ...
Does the Gradient warranty cover labour?
No. Gradient supplies covered parts. The policy states that Gradient will not cover any costs ...
How often does a Gradient syncFURNACE need to be serviced?
Once a year, by a professional. Gradient's manual requires the burner and combustion chamber to ...
My furnace is in a tiny closet. Can it still be serviced?
Almost always, yes. Gradient syncFURNACE units are designed to be serviced entirely from the front, ...
What is a water system flush and descale, and does my Gradient need one?
Yes, annually. Gradient's homeowner guidance is explicit that annual maintenance should include a filter change ...
How much clearance does a Gradient syncFURNACE need?
Two different numbers, and the difference matters. The unit is certified for zero inches to ...
